Privacy Policy – CasiGO Casino Canada

At CasiGO Casino, we understand the importance of protecting your personal information and are fully committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit or interact with our online casino platform in Canada. By creating an account or continuing to use our services, you agree to the practices described below.

Introduction and Scope

This Privacy Policy applies to all services offered through the CasiGO Casino website and any associated mobile applications or third-party services directly affiliated with us. It governs how your personal data is handled, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Types of Information We Collect

We collect both personal and non-personal data to provide a fully functional, secure, and customised online gaming experience. The types of information include:

  • Personal Identification Data: Full name, date of birth, physical address, email address, phone number.

  • Financial Data: Credit/debit card information, e-wallet account details, banking information, and transaction records.

  • Login and Account Activity: Username, encrypted passwords, IP addresses, login timestamps, game activity, and reward tracking.

  • Communication History: Emails, live chat logs, feedback forms, and promotional opt-in or opt-out preferences.

  • Technical Information: Browser type, operating system, device model, mobile network information, and cookies.

Why We Collect Your Information

Your data is essential for ensuring the legal and secure operation of our platform. We collect and use personal information for the following purposes:

  • Account Registration and Management: To create, verify, and maintain user accounts.

  • Transaction Processing: To manage deposits, withdrawals, and bonus credits securely.

  • Regulatory Compliance: To satisfy our obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations.

  • Fraud Prevention: To detect and prevent fraud, abuse, or misuse of the platform.

  • User Experience Enhancement: To personalise your gaming experience, recommend promotions, and provide language preferences.

  • Customer Support: To respond to inquiries, resolve complaints, and improve service quality.

  • Marketing Communications: To send you promotional materials (with your consent), such as daily deals, special events, or loyalty updates.

Sharing and Disclosure of Information

CasiGO Casino does not sell, rent, or lease your personal data to third parties. However, we may share your information with the following categories of service providers or entities under strict confidentiality agreements:

  • Payment Processors and Banks

  • Regulatory Authorities when legally required

  • IT Security Providers

  • Anti-fraud and AML Partners

  • Marketing and Analytics Services (only if you have opted in)

Any such sharing is limited to the minimum amount of data necessary and used exclusively to support the platform’s legal and operational needs.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your user experience. These may include:

  • Essential Cookies: Enable basic functions like login and session management.

  • Performance Cookies: Collect data about how visitors use the website, enabling us to improve content and layout.

  • Targeting Cookies: Serve personalised ads and promotions based on user behaviour and preferences.

  • Third-party Cookies: Used by affiliate partners and analytics providers, governed by their respective privacy policies.

You can manage your cookie settings at any time via your browser’s configuration tools.

Data Retention and Storage

CasiGO Casino stores your personal information only for as long as necessary to fulfill the purposes outlined in this policy. In accordance with Canadian laws, financial and transaction data may be retained for up to seven years. When data is no longer required, it is securely deleted or anonymised.

All user data is stored on secure servers located within jurisdictions that uphold adequate data protection standards. Strong encryption protocols and firewalls are used to protect your information from unauthorised access.

Your Privacy Rights

As a user in Canada, you have the following rights under PIPEDA:

  • Access: You may request a copy of the personal data we hold about you.

  • Correction: You may request that inaccurate or incomplete information be updated.

  • Withdrawal of Consent: You can opt out of marketing communications at any time.

  • Erasure: Under certain conditions, you can request that we delete your personal data.

  • Data Portability: You can request a digital copy of your personal data in a commonly used format.

Protection of Minors

CasiGO Casino is strictly for users aged 19 and above (or the legal age of majority in your province or territory). We do not knowingly collect personal data from minors. If you suspect a minor has registered, please contact our support team immediately.

Third-party Links

Our website may contain links to external websites or platforms operated by third parties. This Privacy Policy does not apply to those websites. We recommend reviewing their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. Any updates will be posted to this page with a revised “Last Updated” date. Continued use of the CasiGO Casino website after changes are made constitutes acceptance of the revised terms.