Responsible Gambling at CasiGo Casino

At CasiGo we take responsible gambling seriously. We want play to stay fun and controlled, so we provide clear tools, guidance and access to support for Canadian players. This page explains the practical steps you can take to manage your account, how our protection measures work, and where to get help if gambling stops being enjoyable.

Player protection principles

We prioritise player safety, fair play and transparent controls. Our approach is based on prevention - helping players recognise early signs of harm - and on providing easy-to-use options to limit activity. We combine automated monitoring with user-controlled tools to encourage safe play at all times.

Activity-control tools

Account limits

You can set deposit limits on a daily, weekly or monthly basis. These limits are applied immediately after you confirm them and can be lowered at any time. Increases may require a waiting period for your protection.

Session and time controls

Use session reminders and time limits to control how long you play in a single session. Account breaks let you pause access for a short period, while longer breaks are available if you need more time away from gambling.

Deposit limits

Deposit limits are a simple first step to control spending. Set a daily, weekly or monthly cap that fits your budget. Limits apply across your account and are enforced at the point of deposit to help prevent overspending.

Loss limits

If you prefer to cap losses rather than deposits, loss limits let you set the maximum amount you are willing to lose over a set period. These limits help keep play within boundaries you control and apply automatically once set.

Time limits and account breaks

Session limits, timeout periods and short-term account breaks are available directly from your account settings. Time limits remind you to take breaks, while account breaks suspend access for a chosen period - useful when you want immediate separation from play.

Self-exclusion

Self-exclusion blocks access to your account for a defined period, from a minimum period up to a long-term exclusion. During self-exclusion we will prevent account access and disable promotional contact. Self-exclusion can be reversed only after the chosen period ends and following any required verification steps.

Recognising signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to gamble, neglecting obligations, or losing control over time spent and money spent. Other signs include secrecy about play or repeated failed attempts to reduce gambling.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or under the influence, and keep gambling as a form of entertainment rather than a way to make money. Share limits with someone you trust for extra accountability.

Professional help and support organisations

If you or someone close to you needs help, contact a local support organisation for confidential advice. Canadian resources include provincial gambling helplines and national services that provide counselling and practical support. If you need assistance from us, contact [email protected] and we will help direct you to appropriate services and apply any chosen account controls.