CasiGo Casino Terms and Conditions

This page sets out the terms and conditions that govern use of CasiGo. It explains the relationship between us and our users, the rules that apply to accounts, deposits and withdrawals, promotions, and how we handle disputes. By creating an account or continuing to use the site you agree to these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for maintaining accurate account information and keeping your login details secure. Accounts must reflect your true name, address and date of birth, and you must notify us immediately if you suspect unauthorised access. Only one real‑money account is allowed per person, household and payment instrument unless we agree otherwise in writing. We may suspend, restrict or close accounts where we suspect fraud, bonus abuse, money‑laundering or breach of these terms.

Responsible play

We provide tools to set deposit limits, time-outs and self‑exclusion. You are encouraged to use these controls if you wish to manage your activity. We may also apply limits or close accounts where play appears unsafe or in breach of responsible‑gaming practices.

Eligibility requirements

To register and play for real money you must be at least 18 years old or meet the minimum gambling age in your province. You must be physically located in a jurisdiction where our services are permitted. We will verify eligibility by requesting identity and address documents; failure to provide satisfactory documents may lead to account restrictions or closure.

Acceptable platform use

Use of the site for illegal activity, multi‑accounting, collusion, automated play tools, chargeback abuse or attempts to game promotions is prohibited. Users must not impersonate others or share accounts. Breaches may result in forfeiture of funds, account suspension and referral to relevant authorities where appropriate.

General bonus and promotion rules

All bonuses and promotions are subject to specific promotional terms and our general bonus rules. Offers require opt‑in where stated and may carry wagering requirements, contribution rates by game type, maximum bet caps and expiry periods. Deposits via certain payment methods may be excluded from offers. We reserve the right to withhold, adjust or reclaim bonuses where we reasonably suspect abuse or manipulation.

Deposits and withdrawals

Minimum deposit and withdrawal amounts are shown in the cashier (for example minimums typically start at CA$10). We support common Canadian payment methods such as Interac, Visa and major e‑wallets where available. Withdrawals require account verification and may be subject to checks. We aim to process valid withdrawal requests promptly, but large payouts may be paid in instalments and external banking fees may apply. For regular accounts a weekly withdrawal cap may apply; higher limits may be available subject to verification.

Dispute resolution

If you have a complaint please contact [email protected] so we can investigate. We will review account activity and provide a response in writing. If the matter is not resolved to your satisfaction you may seek further advice under the applicable law. Our decisions are made in accordance with these terms and applicable regulation.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where reasonably practical. Continued use after notice constitutes acceptance of the updated terms. If you do not agree with a change you should stop using the service and close your account.