Contact our team
If you need help, our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through convenient channels for timely assistance, live chat, email or phone. Our team is based in Canada and follows local support practices. To speed up handling, please have your account details and any screenshots ready when you reach out. We’ll guide you through verification, deposits, withdrawals and basic troubleshooting to resolve your request quickly and securely.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat (24/7), email support under 24 hours |
| General enquiries | [email protected], business and account queries, reply 24-48 hours |
| Affiliate enquiries | [email protected], partnership and marketing enquiries, reply within 48 hours |
| Phone | +1 416 582 4937, Mon-Fri, 09:00-18:00 ET |
| Working hours | Live chat 24/7, Phone Mon-Fri 09:00-18:00 ET, Email 24-48 hours |
Email Support
Email is the preferred way to reach us for detailed requests, account issues, or where documents and explanations are needed. Please include a clear subject line, your full name, account ID, and current contact details to avoid delays. We’ll reply as soon as possible and may request additional information to complete verification or resolve your case.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple questions are often handled the same day, while more complex matters, such as KYC checks or payment investigations, may take longer depending on the case and required verification. We’ll keep you updated on progress and expected timelines until the issue is resolved.
Feedback
We’d love your feedback on CasiGo. If you have suggestions, ideas or run into issues, please let us know - we review every message carefully and use your input to improve site features, promotions and the overall user experience. Send feedback via live chat or email and our team will consider it for future updates.