Privacy Statement
This Privacy Policy explains how CasiGo collects, uses and protects the personal information you provide when using our online casino services in Canada. We take your privacy seriously and aim to be clear about the data we process, why we process it, how long we keep it and the choices you have about your information.
Types of data we collect
Personal data
When you register an account we collect information such as your full name, date of birth, address, email, phone number and government ID where required for verification. We also store account credentials, communications you send to support and other identity-related details needed for account management and KYC checks.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and site activity logs. This helps us keep the service secure, troubleshoot issues and optimise site performance on desktop and mobile.
Transactional and activity data
We record deposits, withdrawals, wager history, bonus activity, game play and other transactional records. This information is necessary for payments, play history, responsible gambling controls and to meet regulatory and compliance obligations.
Use of information
We use collected data to create and manage your account, verify identity, process payments, detect and prevent fraud, comply with legal and regulatory requirements, and provide customer support. We may also use aggregated or anonymized data for analytics and service improvement. With your consent we may send marketing communications, which you can opt out of at any time.
Data protection practices
We protect your information using industry-standard technical and organisational measures, including encryption for data in transit, access controls, regular security reviews and staff training. Access to personal data is restricted to authorised personnel and third-party service providers who process data on our behalf under contract.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support logins, measure site use and deliver relevant content. Third-party analytics and advertising providers may also use cookies. You can manage cookie settings through your browser and opt out of certain tracking via available privacy controls.
User rights
As a Canadian user you have rights over your personal information, including the right to access, correct or request deletion of your data, and to withdraw consent where processing is based on consent. You may also request restriction of processing or object to certain uses, subject to legal and contractual limits.
Access, correction and deletion of data
To access or update your information, sign in to your account and edit your profile where available. For deletion or other requests, contact support using [email protected]. We will verify your identity before making changes and will respond promptly in line with applicable law.
Information sharing and third parties
We may share data with payment processors, identity verification services, game providers, analytics partners and other service providers as needed to deliver services. We also disclose information where required by law or to prevent fraud. Contracts and safeguards are in place to protect personal data when it is handled by our partners, and some processors may operate outside Canada.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, communicated to account holders. Please review this page periodically to stay informed about how we handle your information.